Privacy Policy
Last updated: April 29, 2026
Information We Collect
This support system may collect account information, contact details, message content, attachments, ticket history, and internal handling records needed to provide customer support.
How We Use Information
We use submitted information to investigate issues, respond to support requests, improve service quality, maintain security, and build internal knowledge such as FAQs and reports.
Sharing and Access
Access is limited to authorized support, operations, and technical personnel who need the information to perform their job responsibilities. We do not intentionally include private customer data in reusable FAQ content.
Retention
Support records may be retained for operational, compliance, product quality, and security purposes for as long as reasonably necessary.
Contact
For privacy-related questions, please contact the support team through the official support channel associated with your account.