Cerebrew Support Operations

Internal Ticket

A focused internal workspace for handling Contact Us submissions, inbound support conversations, FAQ-backed AI replies, translations, and agent collaboration.

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Inbound Coverage
Gmail + Contact Us
Drafting Layer
FAQ-guided AI replies
Team Workflow
Translation + ownership
Support Control Center
Ticket Inbox Snapshot
AI Ready
Workflow
Inbound email arrives, ticket is created, FAQ is matched, AI drafts a response, and agents can refine or regenerate with feedback before sending.
Categorized intake
Bug Report, Payment, Account, Business Inquiry, and more
Agent preferences
Per-agent translation language and responsible categories
Knowledge loop
Replies can update or create sanitized FAQ entries